Voice AI & VoIP Call Dispatcher
Engineered automated phone call routing & AI transcription agent syncing call notes directly to CRM leads
01 // The Problem Context
Field service agencies missed after-hours inbound customer calls, resulting in lost bookings and unrecorded customer details.
02 // Solutions Architecture
Integrated Twilio VoIP speech-to-text streams with n8n and OpenAI, enabling an automated voice agent to converse with callers, capture booking intent, and log summaries into CRM.
Workflow Execution Pathway
Customer dials agency phone number via Twilio VoIP
Voice AI bot greets caller & records conversation stream
n8n receives transcript & queries OpenAI for appointment slot
CRM lead record updated with call summary & recording URL
SMS confirmation dispatched to customer phone
Key Technical Decision
"Used real-time audio chunk streaming to keep speech synthesis response latencies below 800ms for natural conversation."
Audited Performance
Captured 100% of after-hours lead calls and automated appointment scheduling without human intervention.
03 // Refactor Assessment
"Incorporate ElevenLabs voice cloning for ultra-natural localized speech inflections."
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